Orders ship discreetly in 1 of 3 ways:
1. White USPS Priority mailing box
2. Padded mailing envelope
3. Brown cardboard packing box
The mailing label does not list the store name or its contents. Return address says "Shipping Dept." Your order blends in with other packages in the delivery truck. No one will know what's inside.
FREE ground shipping on orders over $59.
If the order subtotal is over $59, it ships free.
No products are excluded from this offer. Even sale items can have free delivery!
Ground shipping only, delivers within 3-5 business days.
|Ground Shipping||3 - 5 business days||USPS First Class or UPS|
|3 Day||3 business days||UPS|
|Next Day||2 business days||UPS|
|Military APO / FPO||5 - 8 business days||USPS First Class|
** Schedule includes both processing & transit times.
Weekends and holidays are excluded from processing & transit times.
Orders placed before 11:00 am Eastern Time usually depart the same business day.
We ship within the United States & overseas military. Sorry, we do not ship internationally.
Only ground shipping is available for Puerto Rico, Virgin Islands, Hawaii, Alaska, APO/FPO.
Adverse weather conditions may delay deliveries. In such cases, above timelines do not apply.
Shipping & Handling Rates:
|Method||Shipping & Handling|
|Ground Shipping (orders under $59)||$5.93 - $7.93|
|Ground Shipping (orders over $59)||Free|
|3 Day||$20.93 and up|
|Next Day||$46.77 and up|
Online tracking is available if you sign up for an account while placing an order. Log in to access the tracking number. Please allow at least 1 business day before tracking is visible. Customer service associates can also supply tracking information by phone or email.
We cannot be responsible for shipments lost due to an incorrect address.
Please verify your address is correct before placing your order.
Undeliverable and return mailing costs are the responsibility of the customer.
We're confident you'll love your new toys, but if not, we'll gladly refund your money or exchange for something different. Return mailing costs are the responsibility of the customer.
Sorry, we do not refund shipping fees.
For your safety, we never re-sell a returned product, even if the customer claimed it was never used. We would never compromise your safety, so everything returned is discarded. No exceptions.
Unopened items can be returned within 14 days for refund or exchange.
For your convenience, return the item in the original delivery box. The address is already listed on the packaging label. The invoice must be included inside the box so we can identify the order. If you would like an exchange, please call the customer service center. If you do not have the original delivery box or the invoice, please contact us to obtain this information. For your protection, we suggest providing a tracking number for the return.
Defective items can be returned within 90 days, covered by the manufacturer warranty.
In this case, please write "defective - replace" or "defective - refund" on the invoice paper, return it with the defective item in the original delivery box and we will honor your warranty request once received. For your protection, we suggest providing a tracking number for the return.
If you require further information for returning an item, please email or phone customer service for assistance.