Orders ship discreetly in 1 of 3 ways:
1. White USPS Priority mailing box
2. Padded mailing envelope
3. Brown cardboard packing box
The mailing label does not list the store name, website address or its contents. Your order blends in with other packages in the delivery truck. No one will know what's inside.
FREE ground shipping on orders over $59.
If the order subtotal is over $59, it ships free.
No products are excluded from this offer. Even sale items can have free delivery!
Ground shipping only, delivers within 3-5 business days.
|Ground Shipping||3 - 5 business days||USPS First Class or UPS|
|3 Day||3 business days||UPS|
|Next Day||2 business days||UPS|
|Military APO / FPO||5 - 8 business days||USPS First Class|
** Schedule includes both processing & transit times.
Weekends and holidays are excluded from processing & transit times.
Orders placed before 11:00 am Eastern Time usually depart the same business day.
We ship within the United States & overseas military. Sorry, we do not ship internationally.
Only ground shipping is available for Puerto Rico, Virgin Islands, Hawaii, Alaska, APO/FPO.
Adverse weather conditions may delay deliveries. In such cases, above timelines do not apply.
Shipping & Handling Rates:
|Method||Shipping & Handling|
|Ground Shipping (orders under $59)||$5.93 - $7.93|
|Ground Shipping (orders over $59)||Free|
|3 Day||$20.93 and up|
|Next Day||$46.77 and up|
Online tracking is available if you sign up for an account while placing an order. Log in to access the tracking number. Please allow at least 1 business day before tracking is visible. Customer service associates can also supply tracking information by phone or email.
It is an unsanitary practice to accept returns of personal items; therefore, all sales are final.
Once an item leaves our warehouse, it is considered used.
We understand it may be difficult to shop from an online catalog, so we have included detailed information and measurements for each item. Furthermore, we have included several pictures and a photograph of a person holding the product in their hand to convey size. If you are unclear of a description or need more information before making your purchase, please contact customer service by email, phone, or fill out the "ask a question" form on the product page.
All products that are returned are thrown in the garbage. We never re-sell a returned product; therefore, we can not offer refunds, even if the box is unopened.
Defective product policy.
All products are covered by a 30 day warranty.
Defective products will be replaced with the same product within the warranty period only.
If you receive a defective product:
Email customer service with a description of the defect. Include your order number & name in the email. If applicable, attach a picture to the email showing the defect.
Undeliverable & returned packages.
We cannot be responsible for shipments lost due to an incorrect address.
Please verify your address is correct before placing your order.
All returned packages are subject to a 25% restocking fee to cover additional & unpaid shipping costs. If an order is returned, we will email a confirmation that it has been received and advise how much has been refunded, minus the 25% restocking fee.
We do not refund shipping fees.