Discreet shipping boxOrders ship discreetly in 1 of 3 ways:

1. White USPS Priority mailing box
2. Padded mailing envelope
3. Brown cardboard packing box

The mailing label does not list the store name, website address or its contents. Your order blends in with other packages in the delivery truck. No one will know what's inside.

 

FREE ground shipping on orders over $59.

If the order subtotal is over $59, it ships free.
No products are excluded from this offer. Even sale items can have free delivery!
Ground shipping only, delivers within 3-5 business days.

 

Delivery Schedule:

Method Delivery Time Carrier
Ground Shipping 3 - 5 business days USPS First Class or UPS
3 Day 3 business days UPS
Next Day 2 business days UPS
Military APO / FPO 5 - 8 business days USPS First Class

 

** Schedule includes both processing & transit times. 


Weekends and holidays are excluded from processing & transit times.
Orders placed before 11:00 am Eastern Time usually depart the same business day.
We ship within the United States & overseas military. Sorry, we do not ship internationally.
Only ground shipping is available for Puerto Rico, Virgin Islands, Hawaii, Alaska, APO/FPO.
Adverse weather conditions may delay deliveries. In such cases, above timelines do not apply.

 

Shipping & Handling Rates:

Method Shipping & Handling
Ground Shipping (orders under $59) $5.93 - $7.93
Ground Shipping (orders over $59) Free
3 Day $20.93 and up
Next Day $46.77 and up

 

Order tracking.

Online tracking is available if you sign up for an account while placing an order. Log in to access the tracking number. Please allow at least 1 business day before tracking is visible. Customer service associates can also supply tracking information by phone or email.

 

Return policy.

It is an unsanitary practice to accept returns of personal items; therefore, all sales are final.
Once an item leaves our warehouse, it is considered used.

We understand it may be difficult to shop from an online catalog, so we have included detailed information and measurements for each item. Furthermore, we have included several pictures and a photograph of a person holding the product in their hand to convey size. If you are unclear of a description or need more information before making your purchase, please contact customer service by email, phone, or fill out the "ask a question" form on the product page.

All products that are returned are thrown in the garbage. We never re-sell a returned product; therefore, we can not offer refunds, even if the box is unopened.

 

Defective product policy.

All products are covered by a 30 day warranty.
Defective products will be replaced with the same product within the warranty period only.

If you receive a defective product:
Email customer service with a description of the defect. Include your order number & name in the email. If applicable, attach a picture to the email showing the defect.

 

Undeliverable & returned packages.

We cannot be responsible for shipments lost due to an incorrect address.
Please verify your address is correct before placing your order.

All returned packages are subject to a 25% restocking fee to cover additional & unpaid shipping costs. If an order is returned, we will email a confirmation that it has been received and advise how much has been refunded, minus the 25% restocking fee.
We do not refund shipping fees.

 

Dealing in private matters is a specialty for us. We fully understand that purchasing sex toys online can be intimidating. We do everything we possibly can to make you feel comfortable knowing your personal information is private. We have tailored both the billing and shipping processes to be as discreet as possible.

We accept Visa, Mastercard & Paypal.

 

Discreet Billing

The credit card statment will be billed as Legend Sales.
Prices are in USD. We email the purchase receipt and put the order invoice inside the delivery box.

 

Keeping your Information Private

It is important for customers to understand exactly how we use their personal information. We never share, sell or use any of the personal information for any reason other than the billing & shipping process.

 

Billing Name, Billing Address & Telephone Number

The cardholders registered name, address, and telephone number are used for automatic transaction verification purposes only. If you do not want your order delivered to this address, please fill out the "shipping address" field on the checkout page. If you submit a different shipping address, nothing is ever sent to the billing address. If we need to contact you, we never call your telephone number. We send an email to contact customers if necessary.

 

Email Address

An email receipt is sent immediately after the placing the order. An email requesting a review is sent after a couple weeks after delivery. We never send flyers, promotional material or anything unrelated to your order. We do not have a mailing list or a newsletter. If we need to contact you regarding your order, we communicate by email. If you do not have an email address, please call the customer service office to place an order.

 

Shipping Name & Shipping Address

This information is for the mailing label on your package. During the checkout process, if the shipping address field is left empty, the system will use the billing address for the mailing label on your package. We do not send flyers, promotional materials or anything else to the shipping address.

 

Our Location.

TheAdultToyShop.com
1-856-380-0435
PMB #81 
309 Fellowship Road #200 
Mt. Laurel, New Jersey
08054