Customer Service

TheAdultToyShop.com has been online since 2008. We are a woman owned & operated adult store. Before our online presence, we had real world experience working in retail sex toy stores, staring this journey back in 2004. We know our stuff and strive to offer excellent customer service, safe & secure transactions and private & discreet shipping.

About Us.
Learn about the team behind The Adult Toy Shop including who we are, why we're here & our extensive background experience.


Contact Us.
We'd love to hear from you! Call to order by phone, or send and email and we'll get back to you ASAP.

Privacy Policy.
Your privacy is extremely important. In fact, it's everything. Click to read our billing policies & other personal privacy information.

Shipping Policy.
Our order processing & shipping procedures are a perfectly tuned process. Shipping & private delivery methods are detailed.

Return Policy.
Check out our policies regarding returns, undeliverable packages & the 30 day warranty covering defective products.

Forms of Payment.
Paypal is accepted online. Credit cards are accepted over the phone & online. Money orders can be mailed by old fashioned stamp & envelope.

Safe & Secure.
We have implemented more security methods than necessary to ensure every single transaction is completed safely & securely.

Looking for a coupon code?
Save 15% off your order today! We offer first timer's deals and coupons. Learn more about our newsletter program here.