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Customer Service

We strive to offer the best customer service experience. It's our goal to make you feel comfortable, secure and confident choosing The Adult Toy Shop as your primary provider of sexual accessories. On this page customers can access all of our policies, learn more about us and find out ways to reach out to ask for advice or how to ask sex toy questions before or after your purchase.


About Us

Before you shop, learn about us and get to know the team behind The Adult Toy Shop including who we are, why we're here & discover our extensive background experience.


Contact Us

We'd love to hear from you! To contact us, you may call to place an order by phone or if you're still in the research phase, call and ask questions by phone. For more discretion, send and email and we'll get back to you ASAP.


Privacy Policy

Your privacy is extremely important. In fact, it's everything. Click to read our privacy policy including billing policies & other personal privacy information.


Shipping Policy

Our order processing & shipping procedures are a perfectly tuned process. Shipping & private delivery methods are detailed in the shipping policy page.


Return Policy

Check out our return policy regarding returning unwanted items, undeliverable packages & the 30 day warranty covering defective products.


Safe & Secure

We have implemented more security methods than necessary to ensure every single transaction is completed safely & securely. One of our most common customer service inquiries is about the safety & security of our website. The terms are located here.


Looking for a coupon code?

Save 15% off your order today! We offer first timer's deals and coupons. View the coupon code page to learn more about our newsletter program here and find out how to get your discount!