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Customer Service

We strive to offer the best customer service in the sex shop industry. It's our goal to make you feel comfortable, secure and confident choosing us as your primary provider of sexual health items, adult toys and erotic accessories. On this page customers can access all of our policies, learn more about us and find out ways to reach out to ask for advice or send us your sex toy questions which we are happy to answer!

TheAdultToyShop.com has been online since 2008. We are a woman owned & operated adult sex toy store. Before our online presence, we had real world experience working in retail sex toy stores, staring this journey back in 2004. We know our stuff and strive to offer excellent customer service, safe & secure transactions and private & discreet shipping.

About Us

Before you shop, learn about us and get to know the team behind The Adult Toy Shop including who we are, why we're here & discover our extensive background experience.


Contact Us

We'd love to hear from you! To contact us, you may call to place an order by phone or if you're still in the research phase, call and ask questions by phone. For more discretion, send and email and we'll get back to you ASAP.


Privacy Policy

Your privacy is extremely important. In fact, it's everything. Click to read our privacy policy including billing policies & other personal privacy information.


Shipping Policy

Our order processing & shipping procedures are a perfectly tuned process. Shipping & private delivery methods are detailed in the shipping policy page.


Return Policy

Check out our return policy regarding returning unwanted items, undeliverable packages & the 30 day warranty covering defective products.


Forms of Payment

Paypal is accepted online. Credit cards are accepted over the phone & online. Money orders can be mailed by old fashioned stamp & envelope. The details of paying with various methods including buying sex toys with Paypal can be found on the forms of payment page.


Safe & Secure

We have implemented more security methods than necessary to ensure every single transaction is completed safely & securely. One of our most common customer service inquiries is about the safety & security of our website. The terms are located here.


Looking for a coupon code?

Save 15% off your order today! We offer first timer's deals and coupons. View the coupon code page to learn more about our newsletter program here and find out how to get your discount!