How to Contact Us

If you'd like to get in touch, our friendly & professional female representatives are happy to assist and can be reached by phone or email.

Have a Product Question?

Our female staff know these adult toys well. We're familiar with everything in store and can answer questions or help you choose a toy. We can be reached by email or phone.

Prefer not to call? Click the "Ask A Question" tab on any product page. You'll receive a personalized email reply within 1 business day.

Frequently Asked Questions:

• I did not receive my email receipt or tracking number.
  Check your email spam folder. Receipts are automatically sent immediately after the order is placed. The tracking number is emailed in the afternoon on the day your order ships.
• I cannot reach you by phone or I did not receive a reply to my email.
  Please note we are closed weekends & holidays. During regular business hours, we do our best to reply ASAP. Check your email spam folder if you do not see your email reply!
• I have a question about shipping or returns.
  View the shipping information page for delivery timelines, methods & policies. View our return policy regarding unwanted items.
• The item I received is broken or defective.
  All sex toys are covered by a 30 day warranty and a replacement or refund can be issued. Send us an email and include your order number, name and describe the issue or send a picture if applicable.
• Can I pick up my order in-store or shop in person?
  Sorry, we do not offer in-store pick up. We do not have a store that you can visit in person; this is to reduce overhead and keep costs low for the customer. Our location is the shipping department.

Our Location

The Adult Toy Shop
309 Fellowship Road 200 #81
Mt Laurel, New Jersey
08054