FREE Shipping on orders over $59

Contact Us

Have a question? Want to order sex toys by phone? Prefer to speak with someone over the phone before shopping online? Our discreet, friendly and professional staff are happy to assist, and stand by during regular office hours ready to take your call.

Our female telephone staff know these products well. We're familiar with everything in store, can answer questions or help you choose a toy. We'd love to help you place an order by phone too. Prefer not to call but still have a product question? Click the "Ask A Question" tab on any product page for a personalized email reply.


Frequently Asked Questions:

  • I did not receive my email receipt or tracking number.
  • Check your spam / bulk folder in your email. Receipts are sent immediately after the order is placed. The tracking number is emailed in the afternoon on the day your order ships.


  • I cannot reach you by phone. I did not receive a reply to my email.
  • Please note our hours of operation. We are closed weekends and holidays. During regular work hours, you'll always receive a reply the same day. Check your spam / bulk folder if you do not see your email reply!


  • I have a question about shipping, returns or I received a defective product.
  • View the shipping page for the delivery FAQ, also view the returns page for information about the defective product warranty and return policy.


Office Hours:

Monday - Friday 11 am - 6 pm EST
(We're closed on holidays.)

Phone: 

1-856-380-0435

Email Link:

click here

Email Address:

CustomerService@TheAdultToyShop.com

Mailing Address:

309 Fellowship Road 200 #81
Mt Laurel, New Jersey
08054