It is an unsanitary practice to accept returns of personal items; therefore, all sales are final. Once an item leaves our warehouse, it is considered used.
We understand it may be difficult to shop from an online catalog, so we have included detailed information and measurements for each item. Furthermore, we have included several pictures and a photograph of a person holding the product in their hand to convey size. If you are unclear of a description or need more information before making your purchase, please contact customer service by email, phone, or fill out the "ask a question" form on the product page.
All products that are returned are thrown in the garbage. We never re-sell a returned product; therefore, we can not offer refunds, even if the box is unopened.
Defective product policy.
All products are covered by a 30 day warranty.
Defective products will be replaced with the same product within the warranty period only.
If you receive a defective product:
Email customer service with a description of the defect. Include your order number & name in the email. If applicable, attach a picture to the email showing the defect.
Undeliverable & returned packages.
We cannot be responsible for shipments lost due to an incorrect address.
Please verify your address is correct before placing your order.
All returned packages are subject to a 25% restocking fee to cover additional & unpaid shipping costs. If an order is returned, we will email a confirmation that it has been received and advise how much has been refunded, minus the 25% restocking fee.
We do not refund shipping fees.